Frequently Asked Questions

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General FAQs​

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1. What services do you offer?

At Cattaleya Essence, we offer a variety of services, including; Swedish massage, deep tissue therapy, facials, waxing, and mobile massage services for your convenience.

We strive to create a relaxing and rejuvenating experience tailored to your needs.

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2. How can I book an appointment?

You can book your appointment through our website, by phone, or via our social media platforms

Advance booking is highly recommended to secure your preferred date and time.

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3. What should I expect during my first massage?

Before your session, we’ll have a brief consultation to discuss your preferences, any specific concerns, and your goals for the massage. You’ll also fill out a health intake form to ensure your safety and the best experience possible.

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4. What do I wear during the massage?

You can undress to your comfort level. Throughout the massage, you’ll remain covered with a sheet or towel, with only the area being worked on exposed.

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5. How long are your massage sessions?

We currently offer sessions in 60-minute, 90-minute, and customized durations. Let us know your preferred time when booking.

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6. Do you offer mobile services?

Yes! Cattaleya Essence specializes in bringing the spa experience to you with our mobile massage services. Whether at home, the office, or an event, we ensure a serene and professional setup.

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Health and Safety FAQs​

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7. Are there any health conditions that may prevent me from getting a massage?

Yes, some conditions like, open wounds, contagious skin conditions, fever or illness or recent surgeries or injuries

Please let us know in advance if you have any health concerns, so we can determine whether massage therapy is suitable for you.

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8. What type of products do you use?

We use high-quality, hypoallergenic oils and skincare products to suit a wide range of skin types. If you have any allergies or sensitivities, please let us know during your consultation.

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9. Do you follow specific safety or hygiene protocols?

Absolutely. We sanitize all equipment thoroughly, use fresh linens for every session, and maintain a clean and professional environment. For mobile services, we ensure the same high standards.

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Post-Treatment FAQs​

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10. How should I care for myself after a massage?

After your session, we recommend:

• Drinking plenty of water

• Resting to allow your body to recover and maximize the benefits

• Avoiding heavy exercise for 24 hours (especially after a deep tissue massage)​

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11. Is it normal to feel sore after a deep tissue massage?

Yes, mild soreness can occur as your muscles release tension. This usually resolves within 24-48 hours. Applying heat or soaking in a warm bath may help ease any discomfort.

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12. How often should I get a massage?

For general wellness, we recommend scheduling a massage every 4-6 weeks. If you're addressing specific concerns, like chronic pain or tension, weekly or bi-weekly sessions may be more beneficial.

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Business-Related FAQs​

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13. What is your cancellation policy?

We kindly request at least 24 hours' notice for cancellations or rescheduling. Last-minute cancellations may result in a fee.

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14. Do you offer gift certificates?

Yes! Our gift certificates make a perfect gift for any occasion. They’re available for purchase and can be redeemed for any of our services.

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15. What payment methods do you accept?

Cattaleya Essence accepts:

• Cash

• Major credit cards

• Mobile payment apps (e.g., Paypal or Lynk )