Shipping Policy

Thank you for shopping with Cattaleya Essence. We strive to ensure a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully before placing your order.

Order Processing Time

Orders are processed within 1-2 business days of purchase, excluding weekends and holidays.
Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Rates and Delivery Times

Domestic Shipping:
- Standard Shipping: [Insert delivery time, e.g., 3-7 business days]
- Expedited Shipping: [Insert delivery time, e.g., 1-3 business days]
- Rates: Calculated at checkout based on your location and shipping method selected.
International Shipping:
- Delivery times vary by location and courier processing.
- Additional duties, taxes, or fees may apply and are the responsibility of the customer.

Local Pickup

For customers near Montego Bay, we offer a local pickup option. You will receive an email once your order is ready for pickup, typically within 1 business day.

Shipping Restrictions

We ship all island.
Certain products may have shipping restrictions based on regulations in specific areas.

Delays and Lost Packages

Delays: While we aim to deliver within the specified time frame, unforeseen delays (e.g., weather, carrier issues) may occur. We appreciate your patience and will work to resolve any issues promptly.
Lost or Missing Packages: If your package is delayed or lost, please contact us at info@cattaleyaessence.com/876-773-7542 with your order details. We will assist you in tracking the shipment or issuing a replacement, if applicable.

Returns and Exchanges

Please refer to our Return Policy for information about returning or exchanging items.

Contact Us

If you have any questions about our shipping policy or your order, feel free to reach out:
Email: relax@cattaleyaessence.com
Phone: 876-773-7542
Business Hours: Monday - Friday 9am - 6pm, Saturdays 10am - 5pm, Sundays Closed

This policy can be customized based on your specific shipping methods, rates, and policies. Let me know if you'd like to adjust it further!